Frequently Asked Questions
SHIPPING
How long does shipping take?
Shipping times may vary depending on your location, import requirements, and animal transport availability. Most orders are prepared and processed within 2–3 business days after confirmation, while delivery generally takes an additional 5–10 business days based on the destination country and shipping schedule.
What's the shipping cost ?
Shipping fees are determined based on the delivery destination, shipment requirements, and the size of your order. The final shipping cost will be displayed during checkout before your purchase is completed.
Can i track my order?
Yes, once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the provided tracking number to monitor the status and estimated delivery of your shipment directly through the carrier’s website.
Is shipment done internationally?
Yes, Earth Wise Exotic offers international shipping to many countries across the world Shipping availability may vary depending on local import regulations and animal transport requirements. Please review our shipping policy or contact our team directly for detailed information about international delivery options and destination eligibility.
PAYMENT
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards such as Visa, MasterCard, and American Express, Crypto currency as well as PayPal and bank transfers. All transactions are processed through secure payment systems to ensure your information remains protected.
Is my payment information secure?
Yes, Earth Wise Exotic uses secure payment gateways and SSL encryption technology to protect your personal and payment information. All transactions are processed through trusted and secure systems to ensure a safe shopping experience.
Can I pay in installments?
Currently, Earth Wise Exotic does not offer installment or split-payment options. Full payment is required at the time of purchase before any order processing or shipment arrangements can begin.
What currencies do you accept?
We accept payments in Euros (EUR). For international customers paying from outside the Eurozone, your bank or payment provider may apply currency conversion or international transaction fees depending on your local currency and financial institution.
Order & Returns
How can i place an order?
To place an order with Earth Wise Exotic, simply browse our collection of exotic reptiles, select the reptile or products you would like to purchase, and add them to your cart. Once you are ready, proceed to checkout and follow the on-screen instructions to complete your order securely.
Is it possible to cancel or modify my order ?
What is your return policy?
Earth Wise Exotic accepts returns for eligible products within 14 days of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received.To initiate a return, please contact our support team at your earliest convenience via reptilesshopexotics@gmail.com , and we will guide you through the process.
How is my refund receive?
Once your return has been received and inspected, Earth Wise Exotic will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed promptly, and the amount will be credited back to your original payment method within 5–7 business days, depending on your bank or payment provider.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item from Earth Wise Exotic, please contact our support team immediately with your order number and full details of the issue. Once we review your case, we will arrange either a replacement or a refund as quickly as possible, ensuring a fair and prompt resolution.
We’re always ready to assist you. Whether you have questions, need support, or simply want more information about our reptiles and services, our team is here for you.So Feel free to reach out anytime we’re happy to help guide you every step of the way.Click here to reach us